Triod Health Care Private Limited (“Triod,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information collected through www.triodhealth.com. This Privacy Policy explains what information we may collect through our website, how we use it, how we may share it, and the measures we use to protect it.
1. Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide, such as:
- Name;
- Business email address;
- Phone number;
- Organization or company name;
- Job title or professional information;
- Information included in your business inquiry or message; and
- Other information you voluntarily provide to us.
We may also automatically receive limited technical information associated with your use of the website, such as browser type, device information, approximate location, pages visited, referring page, IP address, and diagnostic or usage information, depending on our hosting, security, analytics, and website technologies.
2. Information We Do Not Request Through Ordinary Website Forms
Triod's public-facing website is intended primarily for general information and business inquiries.
This includes, but is not limited to:
- Patient names together with medical information;
- Medical records, diagnoses, treatment information or clinical notes;
- Laboratory or test results;
- Insurance or member information;
- Social Security numbers or patient account information; and
- Other information that identifies or could reasonably identify a patient and relates to healthcare or payment for healthcare.
If you are a Triod client and need to transmit PHI for an authorized business purpose, use only the secure method or platform designated by Triod.
3. PHI and HIPAA
Triod provides healthcare revenue cycle management and related services and may process PHI on behalf of healthcare clients in connection with contracted services.
Where HIPAA applies and Triod acts as a Business Associate, Triod will handle PHI in accordance with applicable HIPAA requirements, applicable contractual obligations, and appropriate privacy and security safeguards. Where required, Triod and its applicable clients will enter into a Business Associate Agreement (“BAA”) or other appropriate agreement governing the permitted use and disclosure of PHI.
This website Privacy Policy is not a BAA and does not replace a BAA, client agreement, or Triod's internal HIPAA policies and procedures. Triod maintains appropriate administrative, technical, and physical safeguards for information handled in its operations, appropriate to the nature and sensitivity of the information and applicable legal and contractual requirements.
4. How We Use Information
We may use information collected through the website to:
- Respond to business inquiries and requests;
- Communicate with prospective or existing clients;
- Provide information about our services;
- Evaluate and manage business relationships;
- Improve our website and user experience;
- Maintain website security and prevent misuse;
- Monitor and troubleshoot technical issues;
- Comply with applicable legal and regulatory obligations; and
- Carry out other purposes disclosed when information is collected or otherwise permitted by law.
5. How We Share Information
We may share information with:
- Service providers supporting website hosting, technology, security, communications, analytics, or business operations;
- Professional advisers where reasonably necessary;
- Government authorities, regulators, courts, or law enforcement where required or permitted by applicable law;
- Parties involved in a merger, acquisition, restructuring, financing, or sale of relevant business assets, subject to applicable legal requirements; and
- Other parties where you have provided appropriate authorization or where disclosure is otherwise permitted by law.
We do not sell personal information to advertisers. Where information is subject to HIPAA or contractual restrictions, Triod will handle and disclose such information in accordance with applicable requirements.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, security, analytics, and performance. Depending on the technologies enabled, these tools may collect browser type, device information, pages visited, approximate location, and usage patterns. You may be able to control cookies through your browser settings; disabling certain cookies may affect website functionality.
7. Analytics and Third-Party Technology
We may use third-party technology providers for hosting, security, analytics, communications, forms, scheduling, or other website functions. These providers may process limited information as necessary to provide their services. Where applicable, their processing is subject to their own privacy policies and contractual obligations.
8. Data Security
Triod uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, disclosure, loss, or destruction. Depending on the nature of the information and applicable requirements, safeguards may include access controls, authentication mechanisms, encryption, monitoring, backups, security procedures, workforce training, and vendor controls. No internet transmission or electronic storage system can be guaranteed completely secure.
9. Retention of Information
We retain information only as long as reasonably necessary for the purposes described in this Policy, to maintain business and legal records, resolve disputes, enforce agreements, protect our rights, or comply with applicable legal, regulatory, contractual, and professional obligations. Retention periods may differ depending on the type and sensitivity of information. Information subject to HIPAA or client contractual requirements may be retained, returned, or securely destroyed in accordance with applicable agreements and requirements.
10. International and Cross-Border Processing
Triod is based in India and may work with clients, service providers, and business partners located in the United States and other jurisdictions. Information may therefore be processed or accessed across jurisdictions where permitted by applicable law. Where legally or contractually required, Triod will implement appropriate safeguards and contractual arrangements for such processing.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access, correction or deletion; receive information about processing; withdraw consent where processing is based on consent; and exercise other rights provided by applicable privacy laws. Certain information may be exempt where retention or processing is required or permitted by law or contract.
Request access, correction or removal of personal information.
Use our guided request form. We may need to verify your identity before completing a request.
12. Children's Privacy
Our website is intended for business and professional audiences and is not directed toward children. We do not knowingly seek to collect personal information from children through this website.
13. Third-Party Websites
Our website may contain links to third-party websites or services. Triod is not responsible for their privacy practices, security, content, or policies. We encourage you to review the privacy policy of any third-party website you visit.
14. Data Breach and Security Incidents
If Triod becomes aware of a security incident involving information under its control, Triod will assess and respond in accordance with applicable law, contractual obligations, and its incident-response procedures. Where required, affected individuals, clients, regulators, or other parties will be notified. For PHI subject to HIPAA, applicable HIPAA breach-notification requirements and contractual obligations will be followed.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices. The current version will be maintained on this website.
16. Contact Us
For privacy questions, requests, or concerns, contact Triod Health Care Private Limited at info@triodhealth.com or visit www.triodhealth.com.